Scope and who is responsible
This policy applies to the Shipman mobile application, shipmanglobal.com, and the related client logistics and support services (together, the “Services”). Shipman Cloud Solutions, referred to as “Shipman”, “we”, “us” or “our”, is responsible for the personal information it controls through the Services.
Shipping agents available through Shipman operate their own logistics businesses. An agent may also be independently responsible for information it collects or uses outside the Shipman platform. You should contact the relevant agent about those separate practices.
Information we collect
We receive information directly from you, from your selected agent and authorised warehouse personnel, from payment and sign-in providers, and automatically when the Services communicate with our systems. Depending on the features you use, this includes:
Account and contact information
Your name, business or display name, email address, phone number, profile image, account identifiers, login method and authentication records. Passwords are stored in hashed form, not as readable passwords.
Addresses and agent relationships
Delivery or pickup choices, address details, country and region, shipping agent selections, generated shipping marks, and your history of using an agent. Shipman does not use this information for continuous GPS tracking.
Shipment and package information
Tracking numbers, shipping marks, package descriptions and images, quantities, weights, dimensions or volume, container and loading information, receiving and delivery events, pickup status, claims, and related audit records.
Requests, support and communications
Tracking requests, signed-for dates, supplied addresses, optional receipt or package images, unknown-package claims, support enquiries, AI response safety reports, notification interactions, and messages sent to Shipman’s AI-assisted chat or support team.
Transaction and payment records
Invoices, wallet balances, transaction history, payment status, amount, currency, payment reference and reconciliation information. Payment credentials handled directly by a payment provider are governed by that provider’s terms and privacy practices.
Device, security and service data
App version, device and operating-system information, IP address, push-notification token, authentication and security events, diagnostic logs, timestamps, and information needed to detect errors, abuse or fraud.
If you sign in with Apple or Google, we receive the account details that provider makes available with your permission, such as a provider identifier, name or email address. We do not receive your Apple or Google password.
App permissions and device access
Shipman requests device access only when it supports a feature you choose to use. You can deny or later change these permissions in your device settings, although the related feature may then be unavailable.
Camera
Take a package, label or receipt image for a shipment record, claim or tracking request.
Photos
Choose an existing image to attach. Shipman receives only the image you select through the system picker.
Notifications
Receive package, payment, security and service updates. A device push token is used to route them.
How we use information
- Create, authenticate and secure your account.
- Connect you with shipping agents and generate the correct shipping mark and address.
- Receive, identify, track, invoice, pay for, release and deliver packages.
- Handle tracking requests, unknown-package claims, support and dispute resolution.
- Send service, shipment, payment and security notifications when enabled.
- Maintain accurate financial, shipment and operational audit records.
- Improve reliability, diagnose errors, prevent fraud and protect users and agents.
- Meet accounting, tax, safety, regulatory and other legal obligations.
Where applicable, we process information to perform our agreement with you, comply with law, pursue legitimate interests such as secure and reliable logistics, or with your consent. You may withdraw consent for future processing where consent is the basis, without affecting earlier lawful processing.
AI-assisted chat uses your message and relevant account or shipment context to provide support and, when you confirm the required details, submit requests on your behalf. It is not used to make solely automated decisions that produce legal or similarly significant effects.
Payments
When you initiate a payment, Shipman sends the transaction details required by the selected payment service provider and receives a reference, status and reconciliation result. A provider may ask for a phone number, account details or other information to authorise the transaction. Do not send card PINs, mobile-money PINs, one-time passwords or other payment secrets through Shipman chat or support.
Payment providers process payment credentials under their own privacy notices and regulatory responsibilities. Shipman retains transaction and invoice records needed for accounting, dispute resolution, fraud prevention and shipment release.
Retention and account deletion
We retain personal information only for as long as reasonably needed for the purposes described in this policy. The period depends on shipment status, account activity, dispute or fraud risk, contractual requirements, and financial or legal retention obligations. Backup copies are removed through normal backup expiry cycles.
You can request deletion in the mobile app from your profile, or through our public account deletion page. We verify ownership before processing a web request. Deletion signs you out, revokes supported Apple or Google authorisation, and removes or anonymises login credentials, saved addresses, notification tokens, social profile data and other nonessential profile information.
Shipment marks, invoices, transaction records and audit logs may remain under a pseudonymous deletion reference when needed to complete delivery, maintain accurate financial records, prevent fraud, resolve disputes or comply with law. If a package remains undelivered, limited encrypted contact information may be made available only to the responsible shipping agent for delivery. Access is restricted and audited, and that contact information is removed when it is no longer needed.
Your choices and rights
Subject to applicable law and appropriate identity verification, you may ask to access, correct, update, export, restrict or delete your personal information, object to certain processing, or withdraw consent. Some requests may be limited where retention is required for delivery, financial records, legal claims, security or another lawful reason; we will explain when an exception applies.
- Review and update available profile details in the app.
- Manage push notifications in the app or device settings.
- Manage camera and photo access in your device settings.
- Contact support for a privacy request or complaint.
You may also raise a concern with Ghana’s Data Protection Commission or another data-protection authority that has jurisdiction over you.
Security
We use reasonable technical and organisational safeguards, including encrypted network connections, hashed passwords, access controls, authentication, audit records, restricted operational access and monitoring intended to protect the confidentiality and integrity of information.
No electronic service can guarantee absolute security. Keep your login details and verification codes private, use a secure device, and contact us promptly if you suspect unauthorised access.
International processing
Shipman supports international logistics, so information may be processed in Ghana and in other countries where selected shipping agents, technology providers or payment providers operate. Where required, we use contractual, organisational or other lawful safeguards for international transfers. Local privacy laws may differ from those in your country.
Children
Shipman is intended for adults and is not directed to anyone under 18. We do not knowingly create accounts for children or collect their personal information through the Services. If you believe a child has provided personal information, contact us so we can investigate and take appropriate action.
Policy updates
We may update this policy when the Services, legal requirements or data practices change. We will publish the revised policy here and change the effective date. If a change is material, we will provide additional notice in the app or through an appropriate contact channel before it takes effect where required.
Contact us
Contact Shipman Cloud Solutions with a privacy question, rights request or complaint. We may need to verify your identity before disclosing, correcting or deleting personal information.
Privacy Policy version dated 7 August 2026.